Website, email and telephone orders are processed and dispatched the same day (no dispatch on Sunday).

Clothing, kit and other boxed goods are shipped via Royal Mail Tracked 48 as standard. This is usually free for orders over £25. There is an option to add next day (Tracked 24) at checkout for an additional fee.

Inflatable SUPs and Kayaks are shipped on a Parcelforce 48H service, this is also free.

Kayaks and Canoes are usually hand delivered by ourselves Monday - Sunday, within 7 days of order. We will contact you to arrange the delivery slot. This is free if the delivery is in England and Wales. There is a fee of £65.00 for Scotland and Northern Ireland, these may also come via trusted courier.

Paddles will come via Parcelforce and other trusted couriers on a 48H service. Paddles are shipped for £12.50.

Click and Collect is free from our Nottingham shop and items are usually ready within an hour. If you'd like to check that you can make a same day pick up, please call us on 01156480631.

60-Day Returns Period

You can return your item(s) within 60 days of the purchase date. To qualify for a return, the item must be:

• In its original condition, unused, and undamaged in a re-saleable condition.
• Accompanied by the original proof of purchase (receipt or order confirmation).

Refunds

Refunds will be processed as soon as possible upon receiving your returned item, please allow up to 5 working days from the received delivery back at our warehouse.

Refunds will be issued to your original payment method.

How to Return an Item

Bring the item to our store or send it back via a trackable shipping service to ensure safe delivery. Include your proof of purchase, if available. If you are shipping the item back to us, please note that you are responsible for the shipping costs unless the return is due to a defect or error on our part.

Exceptions

Clearance Items: These items are not eligible for return or refund unless they are defective.

Customized or Special-Order Products: Returns are not accepted unless the product is defective.

Exchanges

If you wish to exchange your item, please contact us, and we’ll do our best to find a suitable replacement. Exchanges are subject to product availability.

Contact Us

If you have any questions about our returns process, feel free to reach out. 

Email: shop@flowkayaks.co.uk

Phone: 01156480631