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The UK's No.1 Rated Canoe & Kayak Shop On Trustpilot | Est. 2018

At Flow Kayaks, we want you to be completely satisfied with your purchase. If you're not happy with your item, we're here to help.

Please read our returns policy below:

60-Day Returns Period

You can return your item(s) within 60 days of the purchase date. To qualify for a return, the item must be:

  • In its original condition, unused, and undamaged in a re-saleable condition.
  • Accompanied by the original proof of purchase (receipt or order confirmation).

Refunds

Refunds will be processed as soon as possible upon receiving your returned item, please allow up to 5 working days from the received delivery back at our warehouse.

Refunds will be issued to your original payment method.

How to Return an Item

Bring the item to our store or send it back via a trackable shipping service to ensure safe delivery. Include your proof of purchase, if available. If you are shipping the item back to us, please note that you are responsible for the shipping costs unless the return is due to a defect or error on our part.

Exceptions

Clearance Items: These items are not eligible for return or refund unless they are defective.

Customized or Special-Order Products: Returns are not accepted unless the product is defective.

Exchanges

If you wish to exchange your item, please contact us, and we’ll do our best to find a suitable replacement. Exchanges are subject to product availability.

Contact Us

If you have any questions about our returns process, feel free to reach out. 

Email: shop@flowkayaks.co.uk

Phone: 01156480631

Thank you for choosing Flow Kayaks. Your satisfaction is our priority!