Yes - in store shopping is open in our Nottingham shop. Our address is: Flow Kayaks, Unit 13-14, Nottingham Wholesale and Trade Park, Clarke Road, Nottingham, NG2 3JJ.

Our opening times are:

Monday: 1000 - 1630

Tuesday: Closed

Wednesday: 1000 - 1630

Thursday: Closed

Friday: 1000 - 1630

Saturday: 1000 - 1600

Sunday: 1000 - 1600

Website, email and telephone orders are processed the same day, where possible during our shop opening hours. Clothing, equipment and accessories orders will be dispatched on a 24 hour service with Royal Mail, with an estimated delivery date of 1 - 3 working days from the time of order. Kayaks, canoes and paddles may need to be delivered by a private courier and sometimes take longer to arrange. Please contact us for an accurate delivery time scale.

30 Days - If your new order doesn't fit, isn't what you were looking for or you have changed your mind, don't panic! Goods purchased online or in store may be returned to us for a full refund within 30 days of your receipt of delivery. Good must be returned unused, with labels attached and with their original packaging. We can then issue a full refund, minus the original cost of posting where applicable. Alternatively we can swap for another item or issue your account with credit for future orders if requested. Please note refunds require 5 working days for us to process.

Yes - our stock management system is linked to our store and warehouse. If it's available for order online then it's in stock. Some of our products are available on backorder, we will contact you to give you an ETA at the time of order.

If you have received a faulty product or it is not as described, please email us at shop@flowkayaks.co.uk with a description of the problem. We will then take the appropriate action to have your product swapped, warrantied where applicable or refunded.

Of course! Please contact us on 01158557542 or shop@flowkayaks.co.uk or visit us in store for honest advice from our industry professionals. We'll do our best to help you start your journey into paddle sport without pushing you to purchase.

Yes - We take payments in store and online from most major card providers, including Visa, MasterCard and AMEX.

You can use the PayPal Pay Later option on our website to spread your payment over three months.

We have a large fleet of demo boats, as well as paddles so you can try before you buy! Check out our demo range here.

Yes - we offer club/ trade discounts for volume orders to keep your club, outdoor centre or business on the water, with the best products, at a great price.

We accept part ex only on kayaks and canoes towards new kayaks and canoes. Please email shop@flowkayaks.co.uk with the specifications of your trade in, along with pictures and we will give you value.